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Inclusive Communication Services

Case Study

AVO — AeroVironment Case Study

Travelling English-Spanish and English-Ukrainian interpreters, plus technical manual translation, for Raven and aviation training abroad.

AVO — AeroVironment

At a glance

Event Name
Raven and Aviation Training
Location
Multiple locations including Ecuador and Poland
Dates
03/04/23 – 03/28/23 · 03/06/23 – 04/14/23 · 10/01/23 – 11/04/23

Objective

Our team of providers adeptly facilitated communication between instructors and students in dual languages, employing simultaneous or consecutive services based on specific communication requirements. This, in turn, empowered students to confidently navigate aviation aircraft and successfully complete their training with flying colors.

Case study

Services Provided

2

languages supported: Spanish and Ukrainian

  • Onsite Spoken Language Services: ICS seamlessly addressed both English-Spanish (EN-ES) and English-Ukrainian (EN-UK) language requirements. In a 2023 initiative, we deployed two exceptionally skilled travel interpreters to facilitate consecutive interpreting services for specialized raven and aviation training sessions, catering to non-English speaking students.
  • Language Translation Services: ICS meticulously translated technical manuals and supplemental learning materials, ensuring accuracy in English-Ukrainian (EN-UK) to cultivate mastery of subject matter.

Case study

Challenges

Our interpreters encountered extended shifts, lengthy commutes to the training base, and occasional flight delays. Despite these challenges, proactive communication with our client allowed ICS to successfully improve conditions for our interpreters. Establishing effective dialogue with our clients played a pivotal role in accommodating the needs of our providers.

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Benefits

  • Benefit One – Preparation: Interpreters underwent rigorous training in intricate raven and aviation terminology, ensuring their mastery of nuanced concepts. This preparatory phase equipped them to accurately bridge language gaps.
  • Benefit Two – Highly Technical Training: Training sessions required a granular understanding of technical jargon and complex subject matter. Our ICS professional interpreters were tasked not only with translation but also conveying the essence of the message comprehensively.
  • Benefit Three – Conducive Learning Environment: Interpreters ensured a seamless transfer of knowledge, minimizing potential misunderstandings that could arise due to language barriers. This effort empowered students to effectively grasp teachings and created a conducive learning environment.
  • Benefit Four – Subject Matter Expertise in Translation: Our team of translators included a former pilot with extensive military experience, specializing in aviation. This expertise, coupled with an intensive quality assurance process, guaranteed the delivery of technical materials that met the highest standards of accuracy and relevance.

Case study

In Their Words

“Trusting our ICS professionals with your words and voices is a responsibility I do not take lightly. Coordinating AV's custom language requirements felt like solving a rewarding puzzle, strategically matching the right team to compose a truly inclusive picture.” — Aitana, ICS Spoken Language Coordinator

“Inclusive Communication Services provided great interpreter services while also providing ample flexibility and adjusting to our dynamic schedule.” — Nate Clutch

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